Items ship for a flat rate of $5 for all orders within the US
Shipping and Handling Charges
We will be happy to accommodate your needs, if we can, please send an email to firstname.lastname@example.org and will be happy to coordinate alternative shipping you to meet your needs. There may be additional fees associated with this service.
rose & thread returns are accepted within 14 days of the original purchase for an exchange or refund. Exception is final sale items, which are non-returnable/non-refundable.
If you're not satisfied within 2 weeks of receipt of the product, please reach out to us via email (email@example.com) prior to sending back the garment to let us know that you'd like to return your purchase. We will send you, via email, return instructions and a return label. Customers will be charged for shipping items back to rose & thread.
Customers must include all items they wish to return, tags attached and unworn, in the package and you are responsible for insuring the inbound shipment.
The purchase price of the merchandise will be credited back to your original method of payment. Credit card refunds will be reflected on your billing statement within 1 billing cycle.
A pre-order is buying and paying for a product that is not yet available to ship. A pre-order allows you to reserve your item before it sells out.
When you purchase through a pre-order, you will receive a confirmation email of your purchase. Your credit card will be charged the amount in full, and when the design is in-stock, it will be shipped to you and you will receive a shipping notification with tracking information.
If you need to cancel a pre-order, please email firstname.lastname@example.org to do so.