$5 Flat Rate Shipping, Easy Returns

FAQs

Shipping

Items ship for a flat rate of $5 for all orders within the US

Shipping and Handling Charges

  • 2 Day Standard Delivery (contiguous states only)
  • Our packages are sent Monday through Friday via the U.S. Postal Service 
  • Orders typically ship the same day if received by 3 pm Eastern time. 

Expedited Shipping

We will be happy to accommodate your needs, if we can, please send an email to hello@roseandthread.com and will be happy to coordinate alternative shipping you to meet your needs. There may be additional fees associated with this service. 

 

 Return Policy

rose & thread returns are accepted within 14 days of the original purchase for an exchange or refund.   Exception is final sale items, which are non-returnable/non-refundable.  

If you're not satisfied within 2 weeks of receipt of the product, please reach out to us via email (hello@roseandthread.com) prior to sending back the garment to let us know that you'd like to return your purchase. We will send you, via email, return instructions and a return label.  Customers will be charged for shipping items back to rose & thread.

Customers must include all items they wish to return, tags attached and unworn, in the package and you are responsible for insuring the inbound shipment. 

The purchase price of the merchandise will be credited back to your original method of payment.  Credit card refunds will be reflected on your billing statement within 1 billing cycle.

 

Pre-Orders

A pre-order is buying and paying for a product that is not yet available to ship. A pre-order allows you to reserve your item before it sells out. 

When you purchase through a pre-order, you will receive a confirmation email of your purchase. Your credit card will be charged the amount in full, and when the design is in-stock, it will be shipped to you and you will receive a shipping notification with tracking information. 

If you need to cancel a pre-order, please email hello@roseandthread.com to do so. 

 

Privacy Policy

We at rose & thread . (“rose & thread.", “we”, “us” and “our”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Information (as defined below) we collect from users of our website, located at https://www.roseandthread.com (the “Site”) and online services (the “Services”).

This Privacy Policy will apply whether you are a “Visitor” (which means that you simply browse the Services) or a “Registered User” (which means you have registered to use the Services). Visitors and Registered Users are individually referred to as a “User” and collectively as “Users”.  Details about the policy can be found here